I-77 Mobility Partners Maintenance Team
Operations and Maintenance FAQs

What does it mean that I-77 Mobility Partners is responsible for the operations and maintenance of the Express Lanes corridor?
I-77 Mobility Partners is responsible for the operations and maintenance of all general purpose lanes and the express lanes in the corridor, as part of the express lanes contract with the state.

We have a Maintenance Team dedicated to the I-77 corridor between I-277 near uptown Charlotte and Exit 36 in Mooresville. The team provides high-quality service on roadway and right of way maintenance, including mowing, debris cleanup and road repair. Additionally, the team provides roadside assistance to drivers, such as helping change a tire, and assists law enforcement and emergency responders on incident response .

What functions remain the responsibility of the N.C. Department of Transportation or local agencies?
NCDOT retains the responsibility of snow and ice removal, the maintenance of bridges carrying non-freeway traffic over I-77, and certain ramps at the I-277, I-85 and I-485 interchanges.

What are the advantages to I-77 Mobility Partners managing the operations and maintenance of the corridor?
Drivers will have the advantage of a Maintenance Team dedicated entirely to this 26-mile section of the interstate, providing a high level of customer service 24 hours a day, seven days a week.

What roadside assistance services are provided by the I-77 Mobility Partners Maintenance Team?
The Maintenance Team helps with minor roadside emergencies, such as jumping a battery or changing a tire. Our professional team members regularly travel and monitor the corridor to provide assistance to motorists.

How do I call for roadside assistance?
In the case of an emergency, dial 911. Motorists in need of roadside assistance on I-77 between I-277 Brookshire Freeway in Charlotte and Exit 36 in Mooresville can call 1-855-477-2018 for assistance 24 hours a day, seven days a week.

What is the charge to drivers for using roadside assistance service?
There is no charge from I-77 Mobility Partners to drivers for roadside assistance service.

Do law enforcement and emergency first responders still patrol and respond to accidents in the corridor?
Yes, law enforcement and emergency responders still patrol the corridor and respond to incidents. The I-77 Mobility Partners Maintenance Team assists law enforcement and emergency responders as needed.

How does the I-77 Mobility Partners Maintenance Team coordinate with emergency responders?
The Maintenance Team assists with traffic control, roadway cleanup and monitoring of traffic flow. Our team received training in the National Traffic Incident Management Responder Training Program, which brings together transportation personnel, police, medic, fire, towing and other emergency personnel to provide a safer, faster and coordinated incident response.

How do I verify that a vehicle is affiliated with I-77 Mobility Partners? How do I identify members of the Maintenance Team?
The Maintenance Team vehicles are clearly marked with the I-77 Mobility Partners logo on the driver and passenger-side doors. Vehicles also have yellow striping on the sides. Team members wear a high-visibility uniform with the I-77 Mobility Partners logo on the front chest.